Teamable Candidates are being added as Greenhouse Candidates instead of Prospects!
The Integration ATS Connect feature is only available to users on the Essential and Premium plans.
If you are running into the issue of Teamable candidates being added to Greenhouse as Candidates instead of Prospects, you may have some incorrect ATS settings for your Project. Follow the troubleshooting steps below.
Check your Project settings to see if the Prospect settings was enabled.
Step 1. Find and select your Project.
Step 2. Select the Settings tab.
Step 3. Scroll down to the ATS connect section.
Step 4. Ensure "Candidates as prospect" is selected "Yes".
Step 5. Select "Yes" in the "Candidates as prospect" drop-down menu.
Optional, Step 6. Select your options for "Convert to candidate" and set the "Candidate first stage" in the ATS.
Setting "Candidate as prospect: Yes" as the default setting for all new Projects
- You must be an Admin on your Team account
If you would like all of your Team's Projects to default " Candidates as prospect: Yes" follow the following steps.
Step 1. Select your User Profile Photo.
Step 2. Select "Settings" to go to your User Settings.
Step 3. Select the ATS Connect tab.
Step 4. Scroll to the bottom of the page. Under "Default settings for new projects", enable and toggle ON "Add as 'Prospects'".
All new and future Projects will have candidates in Teamable added to your Greenhouse ATS as Greenhouse Prospects.